Question 1

How to use?

Accepted Answer

Download the Thor Charging app, and follow 4 simple steps:
• Discover in the app all your nearby stations, it’s the perfect moment to discover your city.

• Scan the QR-code on the THOR CHARGING Station, follow the instructions and get your power bank.

• Charge your device on the go and enjoy your day.

• Return your power bank to any THOR CHARGING Station.

Question 2

How do I rent a powerbank?

Accepted Answer

There is a QR code on every machine.

Scan the code with the camera app on your phone and you will be guided through the link to the Genie Charger app. 
Set up your account, choose your payment method according to the instructions.

A powerbank will pop out after a successful payment and you can take it out and start charging.

Question 3

Which phone models can the powerbank be used with?

Accepted Answer

Our powerbanks are equipped with 3 types of cables and wireless charging, covering a great amount of mobile phone models in the market.

Question 4

Why is the powerbank not charging?

Accepted Answer

A) Sometimes our powerbanks may be uncharged due to poor contact. If you happen to rent an uncharged powerbank, please insert the back within the free time and rent another one. No extra cost will be conducted.
B) Please make sure the power button on the side is showing a blue light. If it is not press the orange button to turn the device on and plug in your phone to activate the charge.

Question 5

How long will it take to refund deposit or withdraw balance?

Accepted Answer

All our payments are processed by third party online payment company. When the rental time begins the payment is AUTHORIZED not charged. On returning the device the amount of time the charger was used is calculated and that amount is CAPTURED as and charged. The initial authorization only hold the total purchase amount until the transaction is complete at which time the total of the transaction is captured and deducted from your account.

Question 6

How do I return the powerbank?

Accepted Answer

Tuck the cables into the channel securely and insert the side of the powerbank with metal chips into an empty socket till it reaches the bottom and stabilized.